Frequently Asked Questions
Everything you need to know about our kids' collections and toys.
How do I determine the right size for my child?
We provide a detailed size guide on each product page that correlates height and weight with our sizing. If your child is between sizes, we generally recommend sizing up for a more comfortable fit and longer wear.
What is your return policy for clothes and toys?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. For safety reasons, toys must be unopened and in their original sealed box.
Are your toys safety-tested?
Yes, all our toys undergo rigorous safety testing and comply with international safety standards (CE and ASTM). We ensure all materials are non-toxic and age-appropriate.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your items sooner for a special occasion.
Do you offer gift wrapping services?
Absolutely! You can select our 'Gift Wrap' option during checkout for a small fee. We use eco-friendly paper and include a personalized gift note of your choice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.